Last updated: August 15, 2025
Introduction
WA Laundry Directory ("walaundry.com.au", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry service directory platform.
Important: WA Laundry is a directory service that connects users with independent laundry service providers. We do not provide laundry services directly.
We may collect the following personal information when you voluntarily provide it:
- Name and email address (for submitting reviews or business listings)
- Location/suburb information (to show relevant local services)
- Contact details (when contacting service providers through our platform)
When you use our website, we automatically collect:
- Device information (browser type, IP address, operating system)
- Usage data (pages visited, search queries, browsing patterns)
- Location data (general area for showing local services)
- Analytics data (site performance, user interactions)
User-Generated Content
- Reviews and ratings of service providers
- Comments and feedback about services
- Business information submitted by service providers
Directory Service Operation
- Display relevant laundry service providers in your area
- Facilitate connections between users and service providers
- Maintain and improve our directory database
- Process business listing submissions
Website Functionality
- Remember your location preferences
- Provide personalized search results
- Optimize website performance and user experience
- Analyze usage patterns to improve our service
Communication
- Respond to inquiries and provide customer support
- Send updates about directory changes (with consent)
- Moderate user reviews and maintain quality standards
- Process business listing applications
With Service Providers
When you contact a service provider through our platform, we may share:
- Your contact information (as provided)
- Your inquiry details
- Your location/suburb (to confirm service area)
With Third Parties
We may share aggregated, non-personal information with:
- Analytics providers (Google Analytics)
- Website hosting and security services
- Advertising partners (if applicable)
Legal Requirements
We may disclose information when required by:
- Australian law and regulations
- Court orders or legal proceedings
- Law enforcement requests
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures:
- SSL encryption for data transmission
- Secure hosting infrastructure
- Regular security updates and monitoring
- Limited access controls
However, no internet transmission is 100% secure. Users share information at their own risk.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Correct inaccurate or outdated information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent for data processing
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your location and search preferences
- Analyze website traffic and user behavior
- Provide social media integration
- Show relevant advertisements (if applicable)
You can control cookies through your browser settings, but some website functionality may be affected.
Third-Party Services
Our directory may contain links to third-party service provider websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.
Children's Privacy
Our directory is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.
Data Retention
We retain information for:
- Website analytics: Up to 26 months (Google Analytics retention period)
- User reviews: Indefinitely (unless deletion requested)
- Business listings: Until removal requested
- Contact inquiries: Up to 2 years
- Legal compliance: As required by Australian law
International Data Transfers
Your data may be processed and stored outside Australia by our service providers (e.g., cloud hosting, analytics). We ensure appropriate safeguards are in place.
Changes to Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified through:
- Website notification banner
- Email notification (if applicable)
- Updated "Last Modified" date
Marketing Communications
We may send occasional communications about:
- Directory updates and new features
- Service provider spotlights
- User surveys and feedback requests
You can opt-out of marketing emails at any time.
Business Listings
For Service Providers
When submitting a business listing, you agree that:
- Information provided is accurate and current
- You have authority to represent the business
- We may verify and moderate listing information
- Listings may be rejected or removed at our discretion
For privacy-related inquiries or complaints:
WA Laundry Directory
Email: support@walaundry.com.au
Website: walaundry.com.au
Complaint Process:
- Contact us directly with your concerns
- We will investigate and respond within 30 days
- If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC)
Legal Basis for Processing
We process your information based on:
- Legitimate interests (providing directory services)
- Consent (for marketing communications)
- Legal compliance (where required)
- Contract performance (for business listings)
Australian Privacy Principles Compliance
This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). For more information about privacy rights in Australia, visit www.oaic.gov.au.